- How have circumstances like Sandy, Ian, or COVID shown opportunities for improvement or allowed the flexibility of law firms to shine?
- What flexibility, new adoption, or modifications did you make to accommodate changes to the legal workforce, especially hybrid work or hardware concerns?
- Are there law firm technology trends you’ve seen recently that you’d like to mention?
- Which types of applications continue to bring the most challenges, and how have you met these challenges?
Carolyn Humpherys. Communications, Learning and Change Management Consultant, instructional designer, presenter, and writer. An architect by nature—with Ideation, Learning and Strategy among her top five strengths—she finds joy in her work through building solutions that solve business needs. A member of Traveling Coaches for 19 years, she was the original designer of their instructional content product lines, templates and writing style for over a decade. She now works with clients to develop strategies, outline tactics, and write communications that drive the adoption of modern technologies. As the Culture Lead at Traveling Coaches since 2017, Carolyn is also passionate about creating workplaces where people thrive. She has been instrumental in helping Traveling Coaches earn the Dallas Business Journal’s Best Places to Work award three years in a row, has been voted Culture Champion of the Year by co-workers, and is actively engaged in improving knowledge management, communication, and collaboration across the company. Her Interdisciplinary Bachelor's degree includes organizational communications and graphic design. She is a Prosci® Change Management practitioner, Bronze-level certified in Kirkpatrick Four Levels® of Evaluation and certified in Human Performance Improvement. Carolyn uses proven methodologies in change, culture, communications, design, emotional intelligence, measurement, and adult learning theories to positively affect organizations. Her main hobby is writing. She has completed three screenplays, has two in development, and is working on her first novel.
Russ Haskin, Senior Director, Business of Law. Russ Haskin is senior director, business of law. In this role Russ focuses on using data to drive change in all the areas of law firm business operations, including profitability, partner compensation modeling, succession planning, and lateral analytics. He also provides insight to assist in the development of the company’s analytics software.
Russ has been a trusted advisor to law firms across the globe ranging from small boutiques to those within the AmLaw 10. He has over 15 years’ experience in consultative work and research and has achieved recognition as an expert in profitability, matter management, alternative fee arrangements, and partner compensation. In his former post as director of consulting and services at LexisNexis’ Redwood Analytics, Russ led a team that consulted with firm leadership on business analysis, process improvement, and LexisNexis tools and methodology.
Amanda Beldo, Instructional designer, presenter, writer, frazzled stepmother. A storyteller by nature, she finds that people learn best when they can directly relate to the content. What better way to relate to content than through a story? During 2020, she decided to go back to school and earned a Masters in Science of Education with a specialization in Instructional Design for Online learning. While working full time to assist the global users at Mayer Brown cope with working from home for the first time, she earned her Master’s with a 4.0. Using her increased knowledge of instructional design and course development, she has designed courses that are more accessible and flexible for learners working from home. In 2022, she was a panelist at ILTACon 2022 and spoke with other professionals regarding making training more inclusive for diverse learners. Amanda works hard to address the learning needs of the multigenerational learners at Mayer Brown. She’s a recent step-mother of two teenagers and life has been crazy but that hasn’t stopped her and her partner from self-publishing the Magic is Real series (available on Amazon, under the name Zonia Lin).
John Attinger, Senior Director of Training. John is the senior director of training at Wilson Allen with responsibility for managing the training components of all client work. Prior to joining Wilson Allen, he served as director of training and security for Capensys. Previously, John worked for 6 years at Dewey & LeBoeuf LLP, a top-15 global law firm, as the technology training manager. In this role, John managed a staff of four trainers in NY, London and Warsaw, oversaw all training-related projects, managed an IT budget, incorporated new technologies and creative ideas into the training program, and designed an online university.
Previously John also worked at Orrick, Herrington & Sutcliffe LLP and O’Melveny & Myers LLP as a senior IT trainer and a regional training coordinator. John has a special interest in the use of blended e-learning to engage students, and has project managed courses at an online university.
John studied history (B.A.) at U.C. Berkeley, and secondary education (M.Ed.) at Teachers College, Columbia University.
Roberta Gelb is a well-known professional, having established authority on productivity, software and office systems solutions for law firms and businesses. She has substantial expertise in systems design, implementation, training and the "human factors" associated with effective use of technology.
In 1984, Roberta founded Chelsea Office Systems, a unique software consulting and training company that provides custom productivity recommendation, application programming and development, education, and on-site support to law firms and corporations.
Roberta was a member of the Legaltech News Editorial Advisory Board and serves on the Program Committee of the Professional legal Trainers Group. She is extremely active in the community, served on the Board of the NY State Breast Cancer Network; the Scientific Advisory Board of Consano, and volunteering for animal rescue programs in the New York area.