Using Lean Six Sigma to Achieve Process Improvement

When
13 Mar 2015
9:00 AM - 11:30 AM
Location
Fried Frank, One New York Plaza (Whitehall & Water Streets)

Registration

Members - Firms
Members associated with a law firm in the greater New York metropolitan area, which includes the tri-state area of New Jersey, Connecticut and New York; up to 3 concurrent members at the same firm.
Members - Vendors
Members associated with a vendor or independent consultants that provide technology services to law firms in the greater New York metropolitan area, which includes the tri-state area of New Jersey, Connecticut and New York; up to 3 concurrent members at the same organization.
Non-Members – $15.00
Non-members may attend one meeting and are charged a fee at the door as follows:
Non-vendor pay $10.
Vendors pay $15.

Registration is closed

Learn the basics of Lean Six Sigma (LSS) and how this process improvement methodology applies to law firms. You will be introduced to Six Sigma and LEAN, DMAIC, the tools most often used when implementing a process improvement project, understanding the Voice of the Customer, the purpose and practice of process mapping the current state of a process, identifying value added vs non value added activity, and the importance of collecting and measuring metrics to improve quality and efficiency. At the end of the session, an example of a process improvement initiative for law firms will be presented via a short case study on redesigning the role of the legal secretary through process improvement driven by LSS.

This topic will also be of interest to Secretarial Services and Human Resources, so you may want to invite others in your firm to attend this important session to learn about this very hot topic.

Speaker Bio

Theresa Lundquist is a learning and performance consultant who has worked in the legal space for 15+ years. An Adult Learning Specialist and Education Management Professional who is regarded as a Legal Technology Education Expert, Theresa’s legal career began with Speer Software Training, then Perfect Access Speer, and eventually to her role as Chief Learning Officer with Profiscience Partners. Theresa now owns her own company and is Legal Lean Sigma and Legal Project Management certified, and is also a Lean Six Sigma Green Belt. She is an active member of Women in Technology.

Theresa Lundquist | President & Owner

Theresa.Lundquist@go-cti.com | 952-905-8158 | www.go-cti.com

LinkedIn: www.linkedin.com/pub/theresa-lundquist/2/274/217

Lundquist Consulting Group (a Division of CTI)